Conference and Manor - Business Development Manager

We have an exciting new opportunity at Rothamsted Enterprises for a positive and enthusiastic individual experienced in conference and events sales.  We are looking for a proactive, reactive and motivated team member who can respond to all business enquiries, including taking responsibility for generating new business leads and has the ability to seize every sales and events opportunity that comes their way.

This role is based with in the Rothamsted Events team who are responsible for handling the event bookings for the conference centre and the historic manor. The types of events vary from conferences, team building days, private parties, weddings, and dinners, which provides an exciting and varied job role.

Daily tasks are varied, which include handling telephone and email enquiries, managing phones and event questions from clients with the expectation that 70% of your time will be spent generating new business leads. Performing show rounds of the venues and cross selling where possible. The aim of the role is to support the business to increase revenue through excellent customer service, repeat business and account management. This role involves representing the company at exhibitions, networking events, hosting showcases and fam trips.

For this position, you should be able to use your organisational skills to manage your workload and your time, as you will collaborate with clients and colleagues in a fast-paced environment.

You should at least 3 years’ experience in the hotel, meetings, and conference sector. Possess excellent verbal and written communication skills. The ideal candidate will be passionate about hospitality, sustainability, and customer service.

The role holder is expected to carry out the duties listed below, and any other duties reasonably required by the line manager or company, commensurate with the grade and level of responsibility for this post.

KPIs

• Achieve Conference Centre and Manor income through well-managed enquiries and an excellent customer experience
• To attract new businesses to campus by promoting Rothamsted Enterprises’ offerings
• Responsible for generating new business leads for conferencing and events
• Ensure excellent client service throughout the entire client journey
• Ensure maximum profitability within prices and packages to meet profit targets
• To work innovatively and support the Campus Sales Manager to identify new revenue streams