Advertising Salary:
£18,841 to £20,807 per annum
Location
AL5 2JQ, Herts, UK
Work Area
ITS
Closing Date
31 Oct 2021
Overview Of Role

Rothamsted Research are looking for an experienced IT Support Specialist to join the team at their Harpenden location.

 

Reporting to the IT Service Desk Supervisor, you will provide guidance and support to institute staffboth in person and remotelyAs part of a busy service desk team you will be providing 1st level support such as password and account changes, setting up and configuring new devices (Windows and macOS) and installing authorised software. You will assist with resolving hardware and software issues on both Windows and Mac operating systems so experience supporting macOS is desirableYou will be logging support requests through Halo, our ticket systemand escalating IT issues to the IT Service Desk Supervisor where necessary.  

 

The ideal candidate will have good communication skills at all levels and a flexible approach to problem solvingYou will support the IT team by recording assets, maintaining documentation, and purchasing IT equipment. You will have experience of mobile devices, tablets, printers and multi-function devices, as well as Microsoft 365 and SharePointFrom time to time you will be involved in small to medium sized IT projects as instructed by the Head of ITS. 

 

Knowledge of MS Teams and experience supporting video conferencing systems will be advantageousThis is a varied role that includes 1st line technical support and administrative support for the department so you will be organised and have a good attention to detail. 

 
Interviews will be held via MS Teams in the first instance.
About The Company
Established in 1843, Rothamsted Research is one of the UK's leading Research Institutes delivering world class agricultural science.  Our commitment to learning and development, equality and diversity as well as creating a positive work life balance,  enable a welcoming environment for all prospective employees.  We have an attractive benefits package including 25 days annual leave, a generous pension scheme and an attractive campus offering cultural and recreational activities. Rothamsted Research values its commitment to equality and diversity in its workforce and we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are currently under-represented within the organisation.

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